Is there one single soft skill that is the most important in the HVACR industry? That question is like asking if there is one size air-handling unit or one type of engineered HVAC system that is the best or most important. It all relates to specific situations and our ability to master the variables.
There is one soft skill that is, perhaps, at the root of many others and that is empathy. Empathy is the ability to share another person’s feelings or concerns. Use this skill with every team member and stakeholder on the project.