Repeat customers are the holy grail of any business, including your HVAC business. You invest in marketing to acquire them once, and then they keep coming back to you again and again to get more service from you over the years. A strong base of repeat customers creates profitable cash flow to grow your business.
So, how do you turn customers into repeat customers? Here are four immediate changes you can make in your business to create repeat customers who call you (and only you) every single time.