If there is one issue that all HVAC contractors can agree upon, it’s that no one likes callbacks. Those return trips to fix problems, or assuage a customer’s concerns, cost money, and can reduce the goodwill a customer feels toward the contractor, thus decreasing the possibility of a referral.
That’s why keeping the number of callbacks to a minimum is the goal of any contractor, and one way to do that is to increase the amount of training that they — and their technicians — receive.