Every HVAC contractor seems to have an opinion about manufacturer warranties. Some say their longer terms — often in excess of 10 years for residential equipment — are an important selling feature that increase customers’ peace of mind. Others say the warranty terms are too long, and the details regarding registration and maintenance are too confusing for customers (and some contractors) to understand.
To other contractors, warranties are a non-issue. They contend that if the equipment is installed and serviced correctly, there is little chance that the system will fail in the first place. This is why many would like to see manufacturers demand proof from their dealers that systems have been installed and serviced correctly. But, commissioning takes time and costs money for all parties involved, so it’s not likely to become a reality any time soon.