Busy days are coming. At least I hope they are. Hopefully, by the time this is in print, you are realizing the beginning of a very busy season. But, whether it has begun yet or not, I believe it is a good idea to take a quick check of all of your operations systems each year to make sure everything is in place when things really do get busy. For many of you, this may be a regular routine you practice on an ongoing basis. For the rest of us, we should make it part of a regular routine. Let’s take a quick look at a few of the most important things you should be checking.
1. Are you responding immediately to calls or emails requesting service and/or installation? Times are not the same as they were a few years ago. Today’s consumer wants a response now. They’ll do business with the person who responds. Make sure that person is you.