'Building a Service Mentality' Forum Helps Improve Customer Service Skills
The Unified Group hosted 31 attendees at its Building a Service Mentality Forum, March 15-17, in San Antonio. The session offered new ideas and a peer network to help them continue to improve their customer service skills with both internal and external clients. Leading up to the session, each attendee was asked to read, “Lessons from the Mouse,” a book with 10 easy lessons on how to apply the Disney customer service approach to his or her business.
Speakers included Teri Yanovich, a former Disney Institute keynote speaker and seminar leader, and Jim Bartolotta, managing partner, Unified Group. Yanovich discussed how to look through the lens of the customer to create a wow experience and the importance of building connections versus completing transactions. “It starts with quality,” Yanovich said. “Surround it with an experience that makes it easy to do business with you, and you’ll be unbeatable.”