N.C. HVAC Dealer Connects Multiple Locations with Broadview's OfficeSuite
System Provides Greater Flexibility and Mobility
RYE BROOK, N.Y. — Broadview Networks®, a cloud-based provider of communications and information technology services, has deployed its OfficeSuite® Phone for Down East Heating and Air Conditioning, a residential and commercial HVAC contractor in Jacksonville, North Carolina, to connect its two offices.
With its previous system, Down East employees did not have the mobility they needed, and their service proved unreliable. “Our old system was not cloud-based so we had outdated hardware, bad connections, and dropped calls,” said Brandon Futral, Down East’s information technology manager. “In the HVAC industry, when a customer’s heating or air conditioning system breaks, that is a real emergency. We need to be reachable 24/7, or those customers will go elsewhere for their service needs.”