With his trademark long hair pulled back in a neat pony tail, 35-year industry veteran and trainer Gerry Wagner paces back and forth, gesticulating to emphasize important points and coaxing occasional chuckles from his trainees during a September training session at Keystone Sales in Gilbertsville, Pennsylvania.
“My personality is in this,” Wagner, director of technical training at Motors & Armatures Inc. (MARS)/Heat Controller Inc., said before class began. “You have to have a pretty good ego to do this, and I clearly admit that. Putting your personality into it and being yourself — to me, that’s the key.”