Across the country, the spring maintenance agreement season has begun. Many contractors have revised the title of their maintenance agreements in their marketing to performance tuneups. These two services are technically different, yet the same routines are being performed in many instances. The big question is, are your customers really getting better performance as a result of your performance agreement? Or are you just insinuating they are? Is there a possibility you could add something more to increase the value of this service to your customers?
If you’re using the term performance tuneup, how do you know if you changed the performance of the equipment or system? Let’s take a look at how a standard performance tuneup is often handled and how it can be turned into something special.
When you look at many service invoices and checklists used for performance tuneups, they are nothing more than “Yup Checks” from the days of basic maintenance agreements. Yup Checks are an endless series of check boxes to give the appearance the customer is getting what they invested in.