When’s the last time you made a conscious effort to improve the efficiency of your field service performance? And, no, I don’t mean giving your technicians a pep talk. I’m talking about a concentrated effort to analyze and reorient your current field service processes to improve customer satisfaction and excellence in the field. With growing customer demands, field service excellence is rapidly becoming a top priority for HVACR companies as they realize more opportunities for sales, revenue, and customer retention in service than ever before.
But, making the appropriate investments and adjustments to noticeably improve service levels requires a comprehensive, structured, and well-coordinated approach to service management that can only be achieved with the adoption of new technology. So, you’re probably wondering, where do I go from here in my journey toward field service excellence?