In most homes, ductwork carries conditioned air from the HVAC units throughout the house. But with as much as 40 percent of that air leaking out before it ever reaches the vent, according to the U.S. Department of Energy (DOE), it seems there is still room for improvement in most customers’ homes.
Enter the HVAC technician. As the boots on the ground, your technicians are the face of your business, interacting daily with homeowners and turning them into loyal customers. But the best technicians not only solve the problem at hand — they also listen to the customer’s concerns, keep their customers’ best interests at heart, and recognize selling opportunities when they see them.