You may have the best sales team in the country, but what happens when your customer service department isn’t as good? I have seen great sales experiences go south just from a lousy telephone customer-service experience.
Customers call your company often. Sometimes it’s to book an appointment for service or sales, sometimes they need to ask you a question, and other times it’s to make a complaint. Here are some helpful hints to help guide your customer service department toward top-notch service.