ARLINGTON, Va. — ACCA has scheduled a special lunch session, “Taking the ‘Sting’ Out of the Media,” during its fifth annual Service Managers Forum, Oct. 11-12 in Austin, Texas. Sponsored by Davisware, this special session will feature Robert (Bobby) Ring, owner, Meyer & Depew Co., Kenilworth, N.J., who served as the contractor expert for the “Today” show’s undercover “sting” operation, which exposed several technicians using some seemingly unethical techniques when called to a customer’s home. The “sting” was re-broadcast on Sunday, Aug. 19, in an extended format on NBC’s Dateline.
During this session, Ring will lead a conversation on how service managers and contractors can use the experience to enhance employee training and improve customer service. He will share how and why he decided to participate in the program, as well as the parts of the program that the viewing public did not see.