The old saying that “knowledge is power” has been supplanted by a newer version “quicker access to knowledge is power, as well as utilizing that knowledge.” That is never truer than in the HVAC distribution channel. Making it easier to access information and utilizing it has become a priority in any HVAC contractor’s business model. Distributors know that and constantly add programs and features to inform others about their products and make them more readily available.
This article will look at some examples of what distributors are doing to be the supplier of choice to their valued HVAC contractor customers, including communication, inventory management, and the ordering process.