July 31, 2012: ‘Today’ Show Investigation Encourages Homeowners to Use NATE’s Contractor Locator
ARLINGTON, Va. — Consumer awareness of North American Technician Excellence (NATE) continues to grow, and a recent “Today” show segment contributed to the increasing numbers of homeowners who understand the importance of working with NATE-certified technicians, said the organization.
The feature, which aired on Tuesday, July 10, focused on the competency and honesty of air conditioning technicians. Using a hidden camera to monitor the servicing of an air conditioning unit at a New Jersey residence, Jeff Rossen of NBC’s “Rossen Reports” assessed several area contracting companies. Although the air conditioning system was fully functional with the exception of a simple broken wire, all six companies that inspected the unit attempted to charge the homeowner for unnecessary repairs.