This past week, NBC’s Today show aired a Rossen Reports segment that raised the question: Are some air conditioning repairmen taking advantage of their customers in this summer’s extreme heat?
Jeff Rossen, national investigative correspondent, challenged the honesty and integrity of air conditioning technicians. Producers of the show rented a house in a very nice town in New Jersey. They set up hidden cameras, hired an actor to pose as a real customer, and staged a simple, easy-to-fix broken wire in the home’s air conditioning system.