Those activities are all par for the course at the Masters I and II classes that are held several times a year for Totaline parts store managers. While the information that is taught is very serious, the tone is light-hearted, and participants have no choice but to become involved in every aspect of the training sessions.
That's definitely by design, said Jim Flynn, Totaline training manager, Syracuse, N.Y. "I want it to be hands-on and engaging. I don't want people sitting in a dark room for eight hours watching a PowerPoint presentation. Whenever our students can become participants rather than just sitting there and watching, they remember more, and it makes their day go a lot faster."