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ARTICLES

Branding Lessons from Harley-Davidson’s Turnaround

Clyde Fessler Shares Tips for Rebuilding a Brand
February 10, 2014

Whether drawn from experience, knowledge, or the news, brands often leave impressions that are difficult to overcome. Some are positive, others negative, but either way there is something there with the ability to evoke a customer response.


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Feb. 6, 2014: WinWholesale Opens Tulsa Winair

New Winair Serves Metro Area and Beyond
February 6, 2014

WinWholesale Inc., one of the nation’s largest distributors, has opened Tulsa Winair to provide HVAC equipment and supplies to contractors in a 50-mile radius of the Tulsa, Okla., metropolitan area.


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Developing Programs to Improve Supply Chain

HARDI Details Top Efforts to Measure Distribution Functions
November 18, 2013

Each program address a specific sector of HVAC distribution in an attempt to define challenges, discover solutions to these challenges, and explore practical applications of the solutions in order to improve distribution business performance. 


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Counterperson Certification Benefits Distributors, Contractors

Program Provides Fundamental HVAC and Soft Skills
September 23, 2013

Most distributors would agree that part and product information is a necessity for their counter employees; but distributors are also finding that contractors need consultants who can not only sell parts, but who can also provide a bevy of relevant information. 


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Family-Owned Distributor Achieves Continued Success

Independent, Large Company Banks on Customer Service Niche
July 8, 2013
Family owned and fairly large — these are two phrases that don’t always mesh in the HVAC distribution industry, but they aptly describe M&A Supply Co. Inc. Headquartered in Brentwood, Tenn., the distributor employs 160 people across 20 locations in eight different states.


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Outsourcing Invoices Saves Distributor Money

April 15, 2013
Many consider good customer service to be a key success principle for HVACR distributors. Customer service, however, isn’t found only in a kind attitude and a free coffee. Often it can be found in innovative solutions for daily undertakings.


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Lennox Opens 100th PartsPlus

February 11, 2013

Lennox Industries opened its 100th store and distribution center in Depew, N.Y.


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Process Improvements Influence Bottom Line

February 11, 2013

Moving product from manufacturer to contractor simplifies the definition of wholesale distribution. What it doesn’t account for are the multiple processes that distributors employ to effectively accomplish product movement and customer satisfaction; all while endeavoring to make a profit.


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Inoculate Your Business from Killer Viruses

December 17, 2012
We all know how devastating a computer virus can be, but not every service contractor is aware of the destructive viruses that can infect a business. Unlike computer viruses, these profit killers aren’t transmitted through cyberspace; they grow and fester within the infected business strictly from internal causes.


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Emerson Recognizes Wholesalers

December 17, 2012
Emerson Climate Technologies acknowledged its top-performing wholesalers for outstanding sales performance in 2012. The awards banquet was held during Emerson’s annual National Wholesaler Conference in Tucson, Ariz.


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2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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2014 April 14

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2014 National Plumbing & HVAC Estimator

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