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ARTICLES

Outsourcing Invoices Saves Distributor Money

April 15, 2013

By Angela D. Harris

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Many consider good customer service to be a key success principle for HVACR distributors. Customer service, however, isn’t found only in a kind attitude and a free coffee. Often it can be found in innovative solutions for daily undertakings.

Lennox Opens 100th PartsPlus

February 11, 2013

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Lennox Industries opened its 100th store and distribution center in Depew, N.Y.

Process Improvements Influence Bottom Line

February 11, 2013

By Angela D. Harris

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Moving product from manufacturer to contractor simplifies the definition of wholesale distribution. What it doesn’t account for are the multiple processes that distributors employ to effectively accomplish product movement and customer satisfaction; all while endeavoring to make a profit.

Inoculate Your Business from Killer Viruses

December 17, 2012

By William J. Lynott

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We all know how devastating a computer virus can be, but not every service contractor is aware of the destructive viruses that can infect a business. Unlike computer viruses, these profit killers aren’t transmitted through cyberspace; they grow and fester within the infected business strictly from internal causes.

Emerson Recognizes Wholesalers

December 17, 2012

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Emerson Climate Technologies acknowledged its top-performing wholesalers for outstanding sales performance in 2012. The awards banquet was held during Emerson’s annual National Wholesaler Conference in Tucson, Ariz.

Why Top-Down Budgeting Doesn’t Work

October 15, 2012

By Brent Grover

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Typical distributor annual planning is troubling for several reasons. Consider this dreary but realistic annual planning scenario for a hypothetical distributor.

Distributor Hosts Geo Expo

October 15, 2012

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Wolff Brother Supply Inc. recently welcomed contractors from all over Ohio to its Geo Expo. The event, held in Medina, Ohio, was put on with the help of ClimateMaster.

HARDI Southwest Region Hears Positive Forecast

August 13, 2012

By John Conrad

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Distributors and supplier members attending the Heating, Air-conditioning, and Refrigeration Distributors International (HARDI) Southwest Regional Meeting in San Antonio, Texas, in June were briefed on positive economic trends affecting the HVACR industry and learned about the challenges of age diversity in the workforce.

Conference Speaker Cuts Through Google Overload

Sam Richter to Show Attendees How to Access, Use Information

August 13, 2012

By Angela D. Harris

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“How do you use the web? Better yet, how do you use the web to find information that you never thought possible; and how do you use that information to build deeper relationships with your clients?” These are just a few of the questions that Sam Richter will likely address at the upcoming HARDI annual convention.

Johnstone Supply Hosts Congresswoman to Discuss Tax Hike

August 13, 2012

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Dick and Glenys Hull of Johnstone Supply in Sioux Falls, S.D., hosted Congresswoman Kristi Noem in a small business roundtable recently to discuss looming tax increases if the current tax rates are allowed to expire at the end of the year.

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