Josh Crouch and Tersh Blissett, who have HVAC backgrounds, say AI can be employed in an answering service or a chatbot, for outbound dialing, as a technician’s assistant, or to respond to customers’ online reviews.
As AI continues to prove itself as more than just a fad, businesses should be harnessing its power to increase efficiencies and improve customer experiences.
“Technology’s not going to solve everything, but you need to know how to use it,” Nelson Valderrama, CEO of Intuilize, told HVACR distribution professionals during the recent Heating, Air-conditioning & Refrigeration Distributors International conference.
Not only are the right data-driven leaders required, HVAC contractors also need to go through the necessary process to build a data culture within their company.
Sensibo produces smart heating and cooling devices and IAQ monitoring products, allowing users to control their heating and cooling equipment with artificial intelligence, data, and sensors, while taking advantage of air quality data to optimize equipment use and reduce energy consumption.
Software company Bluon is betting that artificial intelligence, or AI, can help solve the labor shortage — and pass along decades of knowledge from retiring HVAC techs to the next generation.