Do you know an HVACR instructor who is making a difference in his or her students’ lives? Or have you been inspired by an industry trainer? Take a moment to recognize these outstanding educators by nominating them for the 2017 Best Instructor and Best Trainer Awards.
I recently attended ACCA’s IE3 Indoor Environment and Energy Expo in beautiful Nashville, Tennessee. During the varying roundtable sessions, one very important issue stood out — recruiting new technicians. Those in attendance discussed a lot of different recruiting methods. I eagerly listened as contractors spilled their secrets.
Customer service is a key component in every business, including HVAC contracting companies. In fact, customer service may even be more important in a service business because, most of the time, customers are calling because they have some kind of problem with their heating or cooling systems.
It’s no secret the HVACR industry is facing a labor shortage — we’ve covered the topic quite a bit at The NEWS. However, offering good benefits packages can help companies attract and retain employees in this competitive industry. In fact, nearly four in five American workers would prefer new or additional benefits over a pay increase, according to a survey conducted by online job recruiter Glassdoor in partnership with Harris Poll.
How many of us go to bed and wake up thinking about our industry? How many of us give a lot of thought to what we can do to better the industry we work in even though there might not be a direct correlation to improving our individual business’s bottom line? I know I don’t. But D. Brian Baker, the second-generation owner of Custom Vac Ltd. in Winnipeg, Manitoba, Canada, did just that.
In my mind, the annual AHR Expo is always the unofficial start to the HVACR calendar year. The rest of the country has Ryan Seacrest and Carson Daly (or Mariah Carey looking annoyed and confused on stage) to help them ring in the New Year, but we have Wi-Fi thermostats and new geothermal products being displayed at the expo.