Items Tagged with 'customer service representative '

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Nexstar Coach’s Blog:

The Perfect Script for Incoming Calls

I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned scripts won’t work for their business. The best script is the one your call center team creates in their own voice.


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Relationships Make Contractor the Best

When talking to the management or employees at My Plumber Heating and Cooling, it is hard to tell if they are part of a large contracting firm or a big extended family, which is the key to success at this Manassas Va.-based company, and why The NEWS recognized the company as its “Best Contractor to Work For” Eastern region contest winner.


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2015 HARDI Fly-In

Highlights from HARDI's Congressional Fly-In in Washington, D.C.

Podcasts

NEWSMakers: Clint Schreck

Clint Schreck, general manager, Columbus Worthington Air, Columbus, Ohio, discusses winning Angie’s List Super Service Award, how to handle online reviews, and much more.

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ACHRNEWS

NEWS 05-25-15 cover

2015 May 25

Check out the weekly edition of The NEWS today!

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HYDROCARBON REFRIGERANTS

The EPA has approved several hydrocarbon (HC) refrigerants for HVACR applications. Do you support the use of HCs?
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HVACR INDUSTRY STORE

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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