Items Tagged with 'customer service representative '

ARTICLES

Stop Using Technology to Hide

How to Use Technology to Improve HVAC Customer Service
June 10, 2013

It should be easier than ever for customers to contact us. Unfortunately, the technology designed to keep us connected can actually push customers away.


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Relationships Make Contractor the Best

January 28, 2013

When talking to the management or employees at My Plumber Heating and Cooling, it is hard to tell if they are part of a large contracting firm or a big extended family, which is the key to success at this Manassas Va.-based company, and why The NEWS recognized the company as its “Best Contractor to Work For” Eastern region contest winner.


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2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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ACHRNEWS

NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

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SERVICE CALLS POLL

Which statement on service calls best applies to your business?
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HVACR INDUSTRY STORE

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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