Bob and Tim were on their way to an oil heat service call. It is cold and the owner has no heat. Tim read the service ticket for today and said, “The owner says that the burner won’t burn and makes a sputtering sound for a few minutes and shuts off.”
Bob and Tim have gotten together after work to discuss the oil furnace service call that they were on earlier in the day. Bob had asked Tim if he would be willing to stay after work and review the call and Tim readily agreed.
Bob and Tim were on their way to a no heat call. It was an oil heat application and Tim was anxious to work on an oil system. He had not seen an actual oil heat installation, only in the school lab. Those are great, but not like the real thing at a customer’s house.