Have you ever found yourself frustrated with trying to get your techs to implement a new process or hit performance targets? Have you thought, “I don’t know what else to do; I’ve trained them, I’ve told them, I’ve asked them, and I’ve even begged them, but they still won’t do it?” If so, keep reading; we’re going to discuss this issue.
I was on the East Coast conducting seminars for two great companies, Isaac Heating & Air Conditioning in Rochester, New York, and Wooldridge Heating Air & Electrical in Lynchburg, Virginia. One is in the North and outgoing and the other is in the South and laid-back. Those are the differences. Now for the similarities.
Problems usually happen when you’re too focused on the results and fail to recognize all the activities that are leading up to those results. That’s why it’s important to take the time to identify, measure, and address.
There is so much happening in our business world today that it is often difficult for us as contractors to stay focused on the real purposes for which we are in business. What is that purpose and how can you stay informed?