Humans simply can’t absorb new processes as fast as they become available. And newer recruits have even less time to learn old procedures and new techniques at the same time. Machines, however, have that capability.
Bob and Tim were on their way to the shop on a hot Friday afternoon when Bob got a call on his cell phone from his wife who said, “The air conditioner is not working and my mom and dad are coming from out of town tonight. What are we going to do?”
A new customer called and wanted their commercial unit serviced. The customer was a retail store and the manager seemed to think that the unit was not performing up to standard. The unit would run most of the time, even in mild weather, and did not seem to cool the store as well as it should.
Ensuring energy efficiency, cost effectiveness, and comfort
June 8, 2015
Gwinnett County Public Schools (GCPS), located in the Atlanta metro area, is the largest school system in Georgia. The school district runs a full preventive maintenance program on most of its mechanical equipment. And it continues to add new preventive maintenance job plans for pieces of equipment that didn’t have one before.
In this troubleshooting situation a technician has responded to a complaint of “not cooling” on a six-year-old R-410A split system that employs an upflow gas furnace indoor air handler and a condensing unit that sits on the ground, and there is less than 20 feet of connecting tubing.
Bob and Tim were on their way to a no heat call for a gas furnace. Tim asked, “What do you think we need to look out for on this call?” Bob said, “It could be any number of things. We will start by talking to the homeowner and see what she knows.”
This troubleshooting situation centers around an older 3-ton split comfort cooling system, and the customer is calling because their home is “just not comfortable.” The homeowner also tells the dispatcher that while the unit is operating and air is coming out of the registers, the temperature in the house is too warm.