Items Tagged with 'customer satisfaction'

ARTICLES

Caring for Your Customers

Random Acts of Kindness Do Make an Impact
August 22, 2013
Last night I was reading my weekly issue of the Air Conditioning, Heating and Refrigeration News. In this issue, Jen Anesi had a very interesting editorial regarding the importance of “random acts of kindness.” 


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Ice Breaker: The Last Steps of a Service Call

Leave a Lasting Impression on Your Customers
August 5, 2013

How you handle leaving a job site is as equally important as how you handle arriving and conducting the repair or installation. 


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My Two Cents: Customers Demand Respect

April 15, 2013

The most important thing for consumers is to be heard and respected. Those two emotional impacts are more important than having their issue resolved. 


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Where Are Your Customers?

March 18, 2013
I don’t believe the HVAC industry in which you work and the publishing business which The NEWS plays in have very much in common. There is one fairly significant similarity though: We both need to be where our customers/readers are at all times.


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Seattle Contractor Satisfies Customers

May 21, 2012
The staff at MM Comfort Systems has been providing heating and cooling solutions in the greater Seattle area for more than 35 years. What is it about this company that sets them apart from other contractors?


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Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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ACHRNEWS

NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

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SERVICE CALLS POLL

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HVACR INDUSTRY STORE

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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