Every contractor wants a solid staff that makes them proud and profitable. In an industry with a shortage of technicians and a high turnover rate, it’s critical to hold onto quality HVAC employees for the long haul. So, how do you ensure they won’t stray to the competitor down the road? Positive reinforcement.
Gerry Wilbern, lead service technician with Sky Heating & Air Conditioning in Portland, Oregon, is known not only for his technical prowess and troubleshooting abilities but also for his work ethic and willingness to help others, including his fellow technicians.
Jason Jinright, a service technician at One Hour Heating and Air Conditioning in Virginia Beach, Virginia, is known as a “Jack of all trades” who has a knack for fixing the problem while making customers happy.