If you want your employees to step up and deliver the best service to your customers, it’s time to make sure that you and your employees are on the same team — that everyone is aligned and “pulling in the same direction.”
The old saying is true: Customers will remember not what you said or what you did, but how you made them feel. This begins with empathy. Before you can apply empathy to your practice, it is important to understand how it differs from sympathy. These two words are often used interchangeably; however, they actually represent separate concepts.
The new website provides a personalized, seamless, and efficient web experience. Some new site features include easier navigation, enhanced search and product filtering capabilities, faster response time, and state-of-the-art e-commerce capabilities.
Your performance can be stellar compared to industry averages, but the customer’s viewpoint can be stuck in “I don’t know what I’m paying for, the system still breaks down,” and “You’re only trying to upsell me.” So, how do you change this?
ServiceTitan announced it is opening a new office in Atlanta in order to better serve its customers. The company will also be recruiting customer success, customer implementation, and technical support talent in Atlanta as part of the expansion.
Winsupply Inc. has opened a new Winsupply company in Franklin, Tennessee — its fifth new company of 2017. Winsupply of Franklin will serve plumbing contractors in one of the fastest growing markets in the U.S. and throughout greater Nashville.
Provides engaging experience with industry-specific solutions and innovations
August 16, 2017
Regal Beloit Corp. announced it has launched a new Marathon® Motors website for the North American region. The new website contains significant upgrades and additional product features as part of the company’s phased approach to convert all brand-specific domains to the new company-wide platform.
I know most contracting business qualify as small, and I speak from experience when I say that small contractors can easily differentiate themselves by empowering their people to perform random acts of kindness to benefit their customers or potential customers.