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Items Tagged with 'customer service'
There’s more to running a successful HVAC company than knowing how to repair, install, and maintain heating and cooling equipment. Even if you employ the most talented technicians you can find, failing to make customer service a top priority will hold you back.
Broan-NuTone®, a leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year.
Going the extra mile and doing something nice and unexpected can not only elicit a smile from your customer — it can guarantee you a customer for life.
Mary Jean Anderson really likes pink. As the owner of El Cajon, Calif.-based Anderson Plumbing, Heating & Air, she applies the bright hue to her company’s website, her technicians’ vans, and even the disposable shoe covers her technicians wear when they enter customers’ homes.
In an industry where it can be years between service calls, and replacements are 15 or more years apart, you need more than great customer service to keep customers coming back.