Vinge will oversee all customer relations and human resource needs
August 10, 2015
Minneapolis Saint Paul Plumbing, Heating & Air, an HVAC and plumbing contractor serving the Twin Cities area, has announced the addition of Peter Vinge as customer service manager. Vinge will oversee all customer relations and human resource needs as the company continues to expand its team.
Have you ever told your team what you want your company to sound like? Seriously, what do you want your business to sound like on the phone? If this is a foreign concept to you I am challenging you to put some thought into it.
Book Was Written to Help HVAC Technicians Improve Their Soft Skills
June 2, 2015
Coscia Communications Inc. has announced that the new fourth edition of Steve Coscia’s book, HVAC Customer Service Handbook, has exceeded 10,000 units shipped. The book is currently taught at more than 120 colleges worldwide.
This on-demand model has spread quickly into others markets, as well, and apps are now available that connect consumers with local freelance labor that can provide everything from same-day grocery delivery to dog walking to handyman services.
Do your employees believe in your company? Your people can’t sell your company unless they do. This is especially true for your customer service personnel. One of the keys to improving their performance is to get them to believe in your company.
New Study Links High Customer Satisfaction with Field Service Providers Who Fix It on the First Visit
April 28, 2015
Field service organizations need to become more efficient, develop better time-saving approaches, and fix a problem on the first visit in order to meet customer expectations, according to a new study commissioned by Trimble.
As contractors, if we’ve done a proper job of selling, we’ve convinced the homeowner — regardless of the brand of equipment they are buying from us — that we are the experts. That means, when a problem occurs, in the customer’s mind, we have to take responsibility.
A Valuable Reminder for Contractors and Wholesalers
April 6, 2015
Occasionally, people ask me to describe what it’s like to work in the HVAC industry. After a moment of reflection, I respond that it is a diverse industry with businesses large and small at the contractor level. I tell people many of those businesses are legacies, put together piece by piece, day by day, with the unyielding sacrifice of a family patriarch.