Items Tagged with 'customer service'

ARTICLES

The Demise of HVAC Customer Service

P.S., It’s the Customer’s Fault
July 21, 2014

It’s not just the “me” generation that has caught up to all of us. The self-respect generated by a job well done is the exception now, whereas it used to be the rule. Why? What changed?


Read More
Nexstar Coach’s Blog:

Get Connected

July 16, 2014

We commonly ask our employees to connect with the customer, from the phone call to the visit at their home. “Get to know them, and ask questions. Connect with them,” is the creed. But before we ask employees to connect with customers, we should ask “How well connected are we with each other?”


Read More

It’s the Little Things that Count

Attention to Detail Makes All the Difference
June 30, 2014

A small gesture on your part could mean a lot to the customer, and it could help ensure they become a customer for life.


Read More

Is It Really All About Price?

If You Think the Majority of Customers/Prospects Leave Looking for a Lower Price, You Are Wrong
June 9, 2014

It’s all about price, isn't it? That's why every company that sells high-end items is going out of business. But wait a second; they are not going out of business. In fact they are profiting like never before.


Read More

The Importance of Putting a ‘Smile’ in Your Voice

On the Telephone, Your Voice Accounts for 84 Percent of Your Effectiveness
May 5, 2014

Don’t assume your customers cannot see you when you talk to them on the telephone. Okay, they can’t physically see you, but they can see your attitude. They can see how important you think they are.


Read More
Nexstar Coach’s Blog:

Ask Your Team: You Need to Know What They Know

April 24, 2014

Ask yourself right now: Are you in touch with your customer service staff? If you’re not, be aware, in most cases these people know more about some aspects of your business than you do.


Read More

Simple Steps to Improve Your Customer Service

April 15, 2014

There’s more to running a successful HVAC company than knowing how to repair, install, and maintain heating and cooling equipment. Even if you employ the most talented technicians you can find, failing to make customer service a top priority will hold you back.


Read More

March 3, 2014: Broan-NuTone Wins International Service Excellence Award

Company Receives Award for Second Straight Year
March 3, 2014

Broan-NuTone®, a leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year. 


Read More

Waiting is the Hardest Part

Customers Aren’t Willing to Waste Valuable Time on Standby
October 14, 2013
If there’s one group that hates waiting more than I, it’s those with faulty comfort systems. When it’s 101°F outside, and the air conditioner isn’t operating as expected, it’s considered a catastrophe. The local HVAC guy must come to the rescue. If you’re lucky enough to net such a call for help, you must react accordingly.


Read More

Rinnai Names ASP Winners

Dealers Demonstrated Excellent Customer Service
September 2, 2013
Rinnai America Corp. presented its fourth annual Authorized Service Provider (ASP) of the Year awards to six dealers from across the country.


Read More

Multimedia

Videos

Image Galleries

2014 ACI Home Performance Conference

The 2014 ACI National Home Performance Conference & Trade Show was held in Detroit.

Podcasts

Jeff Hutchinson, Energy Solutions Manager for mechanical contractor Bruner Corp., talks about the ductless market and how it can be profitable for a commercial contractor.

More Podcasts

ACHRNEWS

NEWS 07-21-14 cover

2014 July 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

R-22 PHASEOUT POLL

Some in the industry are calling for the EPA to halt production of R-22 as of 2015. What do you think?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con