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Items Tagged with 'customer service'
It’s not just the “me” generation that has caught up to all of us. The self-respect generated by a job well done is the exception now, whereas it used to be the rule. Why? What changed?
We commonly ask our employees to connect with the customer, from the phone call to the visit at their home. “Get to know them, and ask questions. Connect with them,” is the creed. But before we ask employees to connect with customers, we should ask “How well connected are we with each other?”
A small gesture on your part could mean a lot to the customer, and it could help ensure they become a customer for life.
It’s all about price, isn't it? That's why every company that sells high-end items is going out of business. But wait a second; they are not going out of business. In fact they are profiting like never before.
Don’t assume your customers cannot see you when you talk to them on the telephone. Okay, they can’t physically see you, but they can see your attitude. They can see how important you think they are.
Ask yourself right now: Are you in touch with your customer service staff? If you’re not, be aware, in most cases these people know more about some aspects of your business than you do.
There’s more to running a successful HVAC company than knowing how to repair, install, and maintain heating and cooling equipment. Even if you employ the most talented technicians you can find, failing to make customer service a top priority will hold you back.
Broan-NuTone®, a leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year.