This year the group will have general sessions so you can hear from all levels of service management and spend time in break-out tracks that will apply to field supervisors and team leaders, service and operations managers, and vice presidents of service and owners. Are you looking for an opportunity to discuss your challenges and successes with your true peers? There’s not just an app for that, there’s a meeting for that.
Topics:
- Staying connected: the balance between technology and the human touch
- Delivering truly legendary service
- The importance of financial/operational metrics – It’s not just about the numbers, but what’s behind them, what we can learn from them, changes we can make to impact profitability
- Financial/operational metrics that are specific to your group
- New technology in the office and the field
- Best practices in dispatching and scheduling
- Finding, hiring, and retaining employees
- Increasing market share
What you'll get: Network with and learn from your peers in a totally open environment where you can speak freely and share your challenges without fear – no competitors in the room; real-life takeaways that will help you stay connected with your clients and your team.
Join us for an exclusive tour of Pacific Rim Mechanical, our Unified Group member in San Diego. See first hand their service operation, their handheld technology and CRM, how they’ve differentiated their company through branding, and more.