Do you remember the cartoon “The Jetsons?” Of course you do. Who could forget the futuristic family of the 1960s (and later the 1980s) that inhabited a world full of futuristic gadgets and gizmos that, at the time, seemed fit only for two-dimensional fiction?
I recently attended ACCA’s IE3 Indoor Environment and Energy Expo in beautiful Nashville, Tennessee. During the varying roundtable sessions, one very important issue stood out — recruiting new technicians. Those in attendance discussed a lot of different recruiting methods. I eagerly listened as contractors spilled their secrets.
It would be fair to say the geothermal industry is at a bit of a crossroads. Despite being around for more than 30 years, the math says it accounts for less than 1 percent of the HVAC market. And, for the first time since 2007, geothermal contractors are out in the market selling their residential products without a 30 percent tax credit.
Customer service is a key component in every business, including HVAC contracting companies. In fact, customer service may even be more important in a service business because, most of the time, customers are calling because they have some kind of problem with their heating or cooling systems.
The NEWS has elected to create a “Legends of the HVACR Industry” Award. This will be a bit like a hall of fame for the industry. And since there is no time like the present, we are beginning this year.
I attended my fair share of trade shows, conferences, and seminars during my seven years in hospitality. And, I’ll admit, I did not go into my first one with open arms. I thought it was stupid and a waste of money, until I got there, that is. I was impressed and happy to admit I was wrong. But, all my trade show, conference, and seminar experience combined is nothing compared to the AHR Expo.
Americans should be allowed to choose the products they’d like regardless how efficient or inefficient they are. That’s how capitalism works, right? Shouldn’t consumers do their own research rather than rely on the government to tell them what to buy?
Online purchasing is where our economy is going, and HVAC has to change with the times. And, while this is most likely factual, let us investigate all the ramifications before we merge too quickly onto the information superhighway.
Every July, The NEWS highlights the absolute best HVAC equipment available through the DDA contest. What sets this contest apart is that the winners are chosen by a panel of independent HVACR contractors based on their interactions with the equipment. Gold, silver, and bronze DDA honors are awarded in 13 categories ranging from ventilation products to commercial controls and everything between.