When I travel, one of the first things I do as I settle into a hotel room is pull out the Yellow Pages. I am continually amazed at the amount of money contractors spend on Yellow Pages advertising.
In the service industry we "stock" service. There is nothing else. Since we stock it, because that is what we sell, how can it be out of stock? Service means providing what the customer needs in the areas we service.
What does Terry Boone's business have in common with other small heating and cooling shops? Like many small business owners, he has struggled with controlling - and understanding - the cost of doing business.
Following the terrorist attacks of Sept. 11, 2001, contractors working on high-profile construction projects suddenly found it difficult to obtain affordable terrorism risk insurance. In 2002, the federal government stepped in to help bring stability back to the construction marketplace.
Europe Still Open To HFCs I am writing in response to the article in The News (July 26, 2004) titled "HFCs Are on Shaky Ground in Europe." HFCs remain on
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