Opinions

Opinions Blog
Editorials from The NEWS editors.

How to Effectively Contact Customers

April 22, 2013

AchieveGlobal then analyzed the interview transcripts to determine what competencies create exceptional experiences for customers. By studying their findings, we can develop a list of recommendations for our customer service employees, which, hopefully, will make them top customer contact employees.


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Podcasts: April 22, 2013

April 22, 2013

Listeners will be introduced to Greenheck’s new Housed Plenum Fan Array (HPA) offering. You’ll hear about the performance and service benefits of incorporating multiple small fans versus one single large fan into new and/or retrofit air-handling applications. 


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Awaiting the Natural Refrigerant Revolution

April 15, 2013
Inroads regarding natural refrigerants have been reported — and will continue to be reported — in The NEWS. I recently returned from the International Institute of Ammonia Refrigeration (IIAR) Conference in Colorado Springs where ‘natural’ was — naturally — the topic.


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Podcasts: April 15, 2013

April 15, 2013
In this podcast, Joe Crisara, HVAC, plumbing, and electrical service contractor “sales coach” with contractorselling.com, shares HVAC-specific marketing and sales tips designed to help contractors succeed in today’s business environment. 


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Giving Credit Back to the Teachers

April 8, 2013
We all have at least one teacher who influenced us. What about you? With your support, this instructor — who helped transform you into the HVACR workhorse you are today — can gain the recognition he or she deserves. The NEWS’ Best Instructor and Trainer contests, sponsored by hilmor, are now accepting nominations.


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Survey Says ...

April 8, 2013
March Online Poll: With the R-22 phaseout ramping up, do you believe there will be an adequate supply this year for service requirements?


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HVAC Notes from the Road

April 1, 2013
While the summer is the busiest season for most of our contractor readers, for those of us covering the industry, the first three months of the year are the most jam-packed. Here are some interesting items I have picked up during my travels.


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Letters From Our Readers: April 1, 2013

April 1, 2013
Prediction: Factories to focus on efficiency. Incentives furthered through licensing.


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Social Media & Technology – It’s Not Just for the Kids

March 25, 2013
Does your company have a Facebook page? Have you posted to your timeline in the past day or two? Do you Tweet regularly? Do you have a smartphone? A tablet? A laptop or a netbook?


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Letters From Our Readers: March 25, 2013

March 25, 2013
These letters address state-by-state HVACR incentives, in response to the question, “Are there any incentives that are specific to your state that have proven beneficial in any way, and if so, how?”


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NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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