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We in the trade press go to numerous manufacturer press conferences in the course of a year. Every once in a while a press function comes along that redefines the way manufacturers relate to the media.

Guest columnist Charlie Greer sure did strike a nerve when he questioned if providing 24-hour service helps a contractor keep customers.

A friend recently sent me a story about a situation he encountered involving possible CO poisoning. This story, however, has a happy ending, thanks to one alert HVAC professional.

Crankcase Heaters QUESTION: By T.C. Mann Sterling, Va. My understanding is that crankcase heaters in compressors are used to prevent the refrigerant from migrating to the oil due to low

John Saucier is absolutely correct. It is about time relationships between manufacturers and contractors improve. Since taking over as chairman of the Air Conditioning Contractors of America (ACCA), Saucier has taken the bull by the horns.

October 23 Supermarket Refrigeration Sporlan Valve St. Louis 636-239-1111 October 23-24 Customer Service Excellence Excellence Alliance Inc. Dallas 877-324-3444 October 23-24 Centrifugal Pump — Operation and Maintenance National Technology Transfer

In recent times, professionals and teachers alike have recognized that the writings of Sun Tzu about war also apply to the warfare of business.

Joe Crisara had a brainstorm. He put together a promotion designed to make the most of a local historical event, developing an “Oldest Furnace Contest.”

October 22 Supermarket Refrigeration Sporlan Valve St. Louis 636-239-1111 October 23 33CS VVT Gen III Carrier Great Lakes Gaylord, Mich. 989-731-4000 October 23 Beacon II Training Heatcraft Refrigeration Products Indianapolis

Watch Out For Indemnity, Liability Clauses I read John R. Hall’s article “The Rising Cost of Insurance” [Aug. 25] with much interest. I agree one of the major liabilities an