Opinions


Letters From Our Readers: Sept. 1, 2014

September 1, 2014
/ Print / Reprints /
ShareMore
/ Text Size+

Editor’s Note: The following remarks were made regarding the “Even the Best Employees Make Mistakes” Commentary article, by Jen Anesi, published July 28 in The NEWS.

Avoiding the Cold Shoulder

I read the commentary offered up by Jen Anesi in the July 28th edition of The NEWS, describing the handling of mistakes made by employees. She asserts that how a leader handles these situations defines what kind of leader he or she is. I would agree with this assertion. I also agree with several other points she makes: reprimand in private, a mistake is different than malice with forethought, and proper training should be reviewed so people have the tools to perform their functions correctly.

After those portions of the article, our leadership styles and recommendations take a very divergent turn. She suggests that through the use of emotional manipulation, giving them the cold shoulder for some time before allowing them back in your good graces, is a way to emphasize that, while not mad at them, they have not regained your trust yet. This tactic is taking leadership to the childish level. A cold-shoulder attitude can never be held in private and the team will see the leader’s behavior as gaming and belittling. Better to let an employee go who has violated the trust factor sufficient enough for this leadership style approach, rather than having them walk around with a very evident scarlet letter around their neck. Respect is lost for a leader who resorts to immature, emotional tactics and that brings the whole team down to that level; never a good thing.

There are many ways leaders can take a mistake made by an employee and use it to turn around the employee by building them up rather than ostracizing them in the process. Leaders are always on stage, being watched and listened to in all aspects of their work. Lead as you want to be led. Leave the drama of emotional manipulation out of the team and the team will rise up and work for the better, with more confidence, less fear, more pride, and fewer mistakes.

Ellis Guiles
Vice President
TAG Mechanical Systems Inc.
Syracuse, N.Y.

Publication date: 1/21/2013
 

Want more HVAC industry news and information? Join The NEWS on Facebook, Twitter, and LinkedIn today!

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.

Podcasts

NEWSMakers: Jeremy Begley

Jeremy Begley, home-performance specialist and Web and social media manager with National Heating and Air Conditioning Co. in Cincinnati discusses how and why you should add home-performance philosophies to your contracting repertoire. Posted on Sept. 12.

More Podcasts

ACHRNEWS

NEWS 09-08-14 cover

2014 September 8

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Venting R-22

The NEWS reported that a man received prison time for venting R-22. Should EPA step up enforcement?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con