Letters From Our Readers: Dec. 5, 2011

December 5, 2011
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Editor’s Note: The following remarks were made on The NEWS’ group, The NEWS Network, on LinkedIn. These comments are on how sales of HVAC equipment on the Internet affects the industry.

It Hurts the Industry

Internet sales hurt the industry, since those units generally get installed by unlicensed and/or low-end contractors, or worse, by the end user.
Purchasing a piece of their [Goodman Manufacturing] equipment over the internet voids the warranty.

Robert D. Overmiller
RDO Refrigeration
Dover, Delaware Area

Don’t Warranty Units Installed by Just Anyone

With regards to the Internet … we are being cut out, and again, the people who are thriving are those who operate in the underground economy. No one can compete with others who do not pay insurance, take permits, pay workers’ compensation, etc. In fact, because we hold valid licensing and trade tickets, we are held to a higher standard than the low lifes.

No we do not need more regulation, we need to be a responsible industry and stop the warranty of all products not installed by qualified industry personnel. To date we are still refusing to install any product not supplied by us. We did not get into business to be labor brokers. If we are forced to in the future, then my guess is our labor rate will be similar to that of our legal counsel: $250.00- $300.00 per hour + consulting + ancillary items.

D. Brian Baker
Custom Vac Limited
Winnipeg, Canada Area

Publication date: 12/05/2011

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