Murphy's Law: Customer Can Say No More Ways Than One
What if a customer changed his mind and you had to return and
install the old equipment and refund the price paid for a new system you had
put in yesterday?
Or, what if you left the new equipment in place because the old equipment had already been destroyed during removal, and refunded the purchase price of the new equipment?
Chapter 39 of the Texas Business and Commerce Code provides for a three-day right of cancellation of certain consumer transactions. HVAC contractors fall under the letter of this law. That means that the two above-mentioned situations could absolutely occur - if you live in Texas.
I once domiciled in the Lone Star State and traveled to Possum Kingdom, Texas with my wife to view a parcel of land. I had no intention of buying the land; I just wanted the free golf clubs the company was offering. Fortunately, for the company, I sincerely fell in love with the idea of becoming a land baron overlooking a spacious canyon. I bought. Unfortunately, for the company, the next day I realized how completely insane I had been, knowing that I would likely never retire to Possum Kingdom, Texas. I rescinded the deal. Thank goodness for the three-day right of cancellation. Fortunately, for me, the company did not make me mail back the golf clubs.
However, if somebody needs a new HVAC system, let’s hope they weren’t purchasing it with the simple dastardly plan of changing their mind in order to get a freebie.
The difference in the land buy and an HVAC system is that Possum Kingdom lured me with the free golf clubs hoping to sell a parcel of land. Contractors don’t weasel their way into people’s homes with the intent of selling them something they don’t really want.
An installed system should not be subject to such extreme penalties as previously mentioned. It is not the same as a vacuum cleaner that a person can easily return upon cancelling a purchase. HVAC systems should be handled differently under Texas Law.
Or, what if you left the new equipment in place because the old equipment had already been destroyed during removal, and refunded the purchase price of the new equipment?
Chapter 39 of the Texas Business and Commerce Code provides for a three-day right of cancellation of certain consumer transactions. HVAC contractors fall under the letter of this law. That means that the two above-mentioned situations could absolutely occur - if you live in Texas.
I once domiciled in the Lone Star State and traveled to Possum Kingdom, Texas with my wife to view a parcel of land. I had no intention of buying the land; I just wanted the free golf clubs the company was offering. Fortunately, for the company, I sincerely fell in love with the idea of becoming a land baron overlooking a spacious canyon. I bought. Unfortunately, for the company, the next day I realized how completely insane I had been, knowing that I would likely never retire to Possum Kingdom, Texas. I rescinded the deal. Thank goodness for the three-day right of cancellation. Fortunately, for me, the company did not make me mail back the golf clubs.
However, if somebody needs a new HVAC system, let’s hope they weren’t purchasing it with the simple dastardly plan of changing their mind in order to get a freebie.
The difference in the land buy and an HVAC system is that Possum Kingdom lured me with the free golf clubs hoping to sell a parcel of land. Contractors don’t weasel their way into people’s homes with the intent of selling them something they don’t really want.
An installed system should not be subject to such extreme penalties as previously mentioned. It is not the same as a vacuum cleaner that a person can easily return upon cancelling a purchase. HVAC systems should be handled differently under Texas Law.
