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Murphy's Law: Bad HVAC Experiences

June 23, 2008
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Unfortunately, every one of us has at least one story we can tell about a bad experience we’ve had with a contractor. When it gets right down to it, a lot of people just don’t trust contractors. Oh, when asked about their own contractors, they say, “Well, of course he’s reputable, I’ve known him for years. But you can’t trust the rest of them.” So, your good customers trust you. But they don’t trust the guy down the street. That’s a sad commentary on our industry, isn’t it?

Here is how it happens: You tend to get lumped in with roofers, carpenters, masons, and many other trades when people talk about contractors. Nothing against those other trades, they’re great people in their own right. But it is unfortunate that people, especially residential consumers, have a tendency to group all of their experiences into one memory bank.

Again, not to dis other trades, but what other contracting trade can do so much good for people? What other contractor can say these things?

I CAN improve your indoor air quality.

I CAN alleviate the mold problem in your building.

I CAN help reduce your child’s asthma suffering.

I CAN provide better temperature control.

I CAN help you be more comfortable in your own home.

This is a powerful profession that you belong to, and you should be very proud of it.

During frequent visits to speak with various industry groups, I often refer to HVAC contractors as “House Doctors.” Spread the good word.
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Murphy's Law

John L. Lloyd
June 24, 2008
What I have found helpful and informative to our customer base is instead of taking a parallel path with these other trades, I emphasize the fact that we have to be skilled in a variety of trades. By that I mean at any given time, we have to be proficient in carpentry, plumbing, electrical, masonry, landscaping, sheet metal, controls, indoor air quality, humidification, dehumidification, mold abatement, asbestos abatement (at least know what to look for and recognize), drywall, etc. When I or one of our associates goes into someones home or business, I have to take care when I run the line sets (drywall and masonry). I have to be careful and proficient when I notch structural members, or install bracing for equipment, I have to leave the environment as clean or cleaner than I found it (patch and paint). These are not necessarily trades to be compared to ours or have us lumped into. On the contrary, we have to be skilled in ALL of these areas. The area of our greatest expertise will continue to be HVAC, but the very fact that we are engaged in HVAC lends itself to having a reasonable skill level in these other areas. I believe this is much too often overlooked; that we maintain a skills set that is unmatched by ANY other trade. Respectfully, John

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