I didn't invent the rule. I discovered it during my Nexstar interview process with Jack Tester and Julian Scadden. I immediately discovered what makes Nexstar so much different than the majority of other organizations.
I was startled to learn that many owners and managers could only recite a portion of their mission statements. Some of these leaders are the same people that created their missions! Some managers said they didn’t know what their mission statements were, but they could recall seeing them in a handbook or paperwork somewhere. And a few managers said that they only saw them when they were hired.
What leadership example do you set when working with your top performers?
You know what I mean. Do you have a different level of tolerance for certain employees, just because they produce enormous amounts of revenue?
By your team making the effort to improve themselves, it helps them bring more value to our amazing customers while making them a greater asset to the company. It will eventually lead to more money and opportunity. Everyone in the company should be working on becoming better at their jobs every day.
Do you feel like you’re running a daycare more than a home service company at times? Well, before you start blaming your team for any headaches, it might be time to take a moment to evaluate the “why.” The answer may be staring you right in the face every morning.
What is a sense of urgency? A true sense of urgency is when people think that actions on critical issues are needed now. A sense of urgency is not, “I must have an operations meeting today,” but it is, “We must have an operations meeting today, and the meeting must accomplish something important.” The first example would be like having a morning huddle with everyone reporting, but no action plan to make today successful. Before you can truly create a sense of urgency, you must first understand the opposite of urgency.
I am going to put $86,400 into your bank account every day for you to spend any way you wish. However, it will carry no balance over from day to day. Every day, the bank will delete whatever part you failed to use. What would you do? Withdraw every cent? See, each of us has a bank account just like this. It’s the bank of time, because every morning, we are credited with 86,400 seconds. Every night, the bank of time writes off, as a loss, whatever amount of this time we failed to use. It will not carry over any balance, and it will not allow any overdrafts.