Articles by Butch Welsch

My Two Cents: Exceptional Customer Service Stands Out

By Butch Welsch
No Comments
If you read this column frequently, you know that I seem to attract bad service. I’ve written several times about some of the terrible service, which seems to permeate our society today. Well, I am happy to be able to write today about two instances of excellent service I recently received.
Read More

Looking Positive in the Spring

By Butch Welsch
No Comments
We’ve all had our opportunity to cry through the winter about how bad everything is in the economy and the effects on our businesses. Now spring is here and it’s time to quit crying and get out there and turn our businesses successful again. I know it’s not going to be easy, but we have an awful lot going for us - despite all of the negatives.
Read More

My Two Cents: Facing Difficult, but Necessary, Decisions

By Butch Welsch
No Comments
This year, we have had to take a long look at everything in our budget. It was necessary for us to make some of the most difficult decisions we have ever had to make in my career in the business.
Read More

My Two Cents: It Pays to Have Integrity

By Butch Welsch
No Comments
I had an interesting experience a few weeks ago that speaks to the issue of integrity. As I thought about it, there are a number of ways integrity is important to us in our business. As such, I think the experience definitely relates to all of us and the way we operate our businesses.
Read More

Improving Our Image Is the First Step

By Butch Welsch
No Comments
If we are going to attract the best and brightest into our industry, we have to improve the image of our workers. I believe that we have greatly improved the image of the HVAC contractor. But while we have improved the image of the contractor, I’m not sure that we have sufficiently improved the image of those actually performing the work.
Read More

My Two Cents: Keeping the Rumor Mill at Bay

By Butch Welsch
No Comments
A foreman of ours came in and said he had heard on a jobsite that we were going out of business or were selling to another company. Now I had heard rumors like that about almost every other contractor in our area, but it had never gotten back to me that stories like that had been going around about us.
Read More

My Two Cents: I'm Finally Getting the Green Thing

By Butch Welsch
No Comments
I may be the only person who even occasionally writes for a national publication who has not yet written an article about green. Part of the reason is the fact that although I definitely believe in the concept of green, trying to understand exactly how it applies to us as HVAC contractors is not that easy to determine.
Read More

My Two Cents: Make Your Business Stronger During the Tough Times

By Butch Welsch
No Comments
I believe that for many of us in the heating, air conditioning, and sheet metal industry, these are some of the worst times we have seen. That said, times like these also present for us a number of opportunities that we may not be able to address when business is flowing well.
Read More

My Two Cents: Checklist of Things I Learned in 45 Years

By Butch Welsch
No Comments
My wife and I recently celebrated our 45th wedding anniversary. Besides being a very exciting and happy occasion, it also called my attention to the fact that I have now been full time in this business for 45 years. It was graduation, wedding, honeymoon, and start to work.
Read More

My Two Cents: Curing the Summer Blues

By Butch Welsch
No Comments
As we finish our “non-summer,” the impact was not as severe on us as it was on many of our competitors because of the strong emphasis we have on maintenance agreements. So once again I am going to make a strong pitch to encourage you to have a very extensive maintenance agreement program.
Read More

Multimedia

Videos

Image Galleries

2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.

Podcasts

NEWSMakers: Jeremy Begley

Jeremy Begley, home-performance specialist and Web and social media manager with National Heating and Air Conditioning Co. in Cincinnati discusses how and why you should add home-performance philosophies to your contracting repertoire. Posted on Sept. 12.

More Podcasts

ACHRNEWS

NEWS 09-15-14 cover

2014 September 15

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Venting R-22

The NEWS reported that a man received prison time for venting R-22. Should EPA step up enforcement?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con