For many years I have felt that providing quality, timely customer service is the most important thing we as a contractor can provide. I believe its importance has gotten even greater because it seems the overall quality of service is deteriorating.
Regardless of how your year has been, it’s time to put it behind you and start preparing for 2013. While I’m recommending it is time to start planning for next year, I also encourage you to spend some time reviewing this year’s results.
I heard a very discouraging report the other day. It said that in this particular community, less than one-half of the eligible voters had registered to vote. The day I heard the report was the last chance for potential voters to register for the upcoming election. And this is in a presidential election year.
There is so much happening in our business world today that it is often difficult for us as contractors to stay focused on the real purposes for which we are in business. What is that purpose and how can you stay informed?
Now that you are basking in what hopefully has been several profitable months, I’m here to give a reality check. We don’t want to give away in the last three or four months of the year all that we worked so hard to earn.
This is a dangerous subject about which to write. For one thing, I know very little about the subject. Secondly, most of you out there probably either know all about it and consider yourselves experts, or you are like the rest of us who know just enough to be afraid of it. What topic is it?
“Contractors beware! If you are at all like me, you have been anticipating that the new residential construction market is just a year or so away from rebounding to previous heights.” Is it true, or is there more to this story?
I hope you had a chance to read the recent article in this magazine by Joanna Turpin regarding ‘Going Against the $29 Tune-up.’ I have to declare that this is not a subject on which I have mixed feelings. In fact, I have very strong feelings.
Often we find ourselves so caught up in the day-to-day activities in which we are putting out fires that we are unable to step back and try to figure out how to prevent the fires in the first place. There is one method that I have found that can really help to make you take the time to look at why there are fires and emergencies in your organization.