In this column, Jim Johnson of Technical Training Associates presents a specific HVACR equipment problem and invites readers to submit their diagnosis. From those who submit the correct answer by the deadline, there will be a prize drawing. Here is a furnace problem.
In this column, Jim Johnson, director of training for Technical Training Associates, presents a specific HVACR equipment problem and invites readers to submit their diagnosis. From those who submit the correct answer by the stated deadline, there will be a prize drawing.
We’ve
covered a lot of ground so far in this series, and in this, our final segment,
we’re going to focus on the actions that a technical professional can take when
providing outstanding customer service.
This segment of the article series discusses communication skills for technical professionals. Some technicians try to avoid the customer service side of the job, but that’s something that is impossible to do.
This article discusses some of the things that technicians need to
understand about customers and what they want from a technical professional or
any business they buy from.
There's an old saying in Texas: "If you've got to swallow a bucket of frogs, you might as well start with the big one." And, sometimes, the idea of "selling" can be a big frog for technicians to swallow.
This second part of a six part series looks at a simple, down-to-earth way to consider professionalism - something that can be described as the “technical professional’s personal policy.”
If a technician is providing information about
maintenance agreements and other services that can be provided because their
intent is to provide the best
possible customer service, then a technician remains a technical professional
acting as a consultant for their customer.
This first part of a six part series discusses the subject of technicians, professionalism, and how they feel about the way their customers sometimes view them.
Techs interested in becoming certified in carbon monoxide (CO) testing not only need an understanding of combustion, but also low-level CO poisoning and what CO alarms do and don’t do.
Photos from the 2013 ACCA Conference & IE3 Expo in Orlando, Fla.
Podcasts
Cade Clark, assistant vice president of government affairs for the Air-Conditioning, Heating & Refrigeration Institute (AHRI), gives a brief overview of the new version of the Shaheen-Portman bill, what AHRI thinks of the energy-efficiency legislation, and how it might affect the HVACR industry if it becomes law.
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