The day has been cold and damp, and Bob has been called to do a routine checkup on a heat pump in a condominium complex. Most of the units in the complex are frosted over, but the unit that he is to service has a very different frost pattern. Bob is trying to figure out what’s going on when Btu Buddy appears to help him.

Bob gets a service call where the owner says there is not enough heating at one end of an office building. With Btu Buddy's assistance, Bob checks the duct system and finds that a piece of duct liner is laying down in the duct blocking the airflow and he proceeds to correct the problem.

Their last service call is continued as Bob and Btu Buddy meet for lunch at the restaurant where the call occurred to discuss dew point. The duct through the dining room was dripping because the duct surface temperature was below the dew point temperature of the room and moisture formed on the duct surface.

Bob gets a call from the dispatcher that a new customer, a restaurant, has some ductwork in the dining room that has been sweating during the lunch hour for the last several days and dripping on the customers. It is about lunchtime so Bob goes to the restaurant to check it out. Btu Buddy helps in solving the problem.

This service call is for a routine checkup on an old 7½-ton unit using R-22. The call is going well until the owner mentions to Bob that the unit has actually never cooled well. Bob then proceeds to do a complete check of the system with Btu Buddy’s assistance.

Bob is a service technician who is well trained and nationally certified. However, he sometimes suffers from the same confusion that all technicians occasionally do - the facts that he gathers may or may not point to the obvious cause of the problem or the best solution. But Bob has something that no one else has.

Bob receives a call from the dispatcher telling him about a restaurant that is having difficulties. When he gets on the roof at the restaurant he notices that the unit's fan motor is turning, but seems to be very slow. As he approaches the condensing unit, the fan stops. With Btu Buddy's help, Bob diagnoses the problem.

Bob gets a call to go to an office building where its water-cooled chiller is not cooling the building. Bob finds that the suction pressure is a little low and the head pressure is about right but the unit is not cooling the water down to the 45°F design setting. Btu Buddy helps him in going step by step to solve the problem.

Warmer spring weather is here and Bob is beginning to get calls about units that are not cooling. He has just received a call from an old customer who said that her unit cools fine during the morning and daytime, but at night, it stops cooling. Bob investigates, and with Btu Buddy's help, finds the coil is dirty.

The customer had called another contractor and was not pleased with the results, so Bob’s company was called. The other technician said he could not get the compressor to start. With Btu Buddy’s help, Bob checks all the components that have to do with starting the compressor. He finds that the start relay needs to be replaced.