Bob and Tim were on their way to an oil heat service call. It is cold and the owner has no heat. Tim read the service ticket for today and said, “The owner says that the burner won’t burn and makes a sputtering sound for a few minutes and shuts off.”
Bob and Tim have gotten together for another informational session. Tim requested some extra after-hours training about heat pumps. In their last session, they talked about heat pump mechanical problems. This time they discuss electrical problems.
Bob and Tim were taking a break and Bob began explaining some of the tips that he has learned in servicing heat pumps. Bob said, “Let’s go over some of the service problems that you may have with a heat pump.”
The season was getting colder and heating calls were beginning to come in. Bob and Tim were riding to a large residence that had three heat pumps to provide heating and cooling for the structure and Tim asked a question, “Why are heat pumps so popular?”
Bob and Tim were doing a routine service contract call. They had fastened gauges to the compressor at the condensing unit and had a temperature lead fastened to the suction line at the evaporator coil. They were observing the pressures and temperatures and Tim said, “The suction pressure is not stable. Isn’t it supposed to be stable during a long running cycle?”
Bob and Tim were on their way to a no cooling call at a residence. They were pretty sure that it was a low refrigerant call. Bob said, “I hope that we can put the last lesson into practical practice. We have gone to a great deal of trouble to understand superheat.”
Bob and Tim were in the company conference room where Bob is set to give Tim some extra training at Tim’s suggestion. Bob said, “Tim, you asked for more explanation of what superheat is. This is not a very simple topic. It will take a couple of meetings to go into detail about it.”
Bob and Tim were driving to the job they left yesterday and talking over what needs to be done today, when Tim asked, “How are we going to move the condensing unit we disconnected to the new location so we can connect it to the system where we disconnected the defective condensing unit? You said you had a plan.”
Bob and Tim had left this residence a few days ago when they discovered that the four-way valve on the home’s heat pump was stuck in the cooling mode. They tried several things to get the valve to do its normal changeover to the heating mode and couldn’t get it to function. The valve would need to be replaced.