Articles by Angela D. Harris

Santa Too Soon?

November 13, 2012

What do your customers think of the early arrival of the holiday season? 


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Contractors Discuss Tool, Truck Policies

November 5, 2012
Whose job is it to buy the tools and take care of the service vehicle? That’s a question that each contractor answers individually. There isn’t a cookie-cutter solution that works for every HVAC business. So what works for these guys?


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Fleet Transitions to Better Fuel Economy

November 5, 2012
The tools of the trade are not confined to what technicians carry in their toolboxes. The type of vehicles that technicians transport their toolboxes in can be just as important. Can changing your vehicles change your bottom line?


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Tool Bag Choice Can Affect Image

November 5, 2012
Despite understanding that technician images and customer perceptions are important, contractors don’t usually specify how their technicians organize their tools. That leaves the organization conundrum up to the technician. 


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Contractor Spreads Wings as Leader

November 5, 2012
Engineers design and contractors build. Fusing the best of both worlds is Jonathan F. Lazarus, founder, owner, and president of Eagle Air Conditioning Inc., a White Plains, N.Y.-based commercial HVAC contractor.


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Local Regulations Change Business

November 5, 2012
NYC is regulating the use of Bioheat for home heating oil.
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Transform Yourself into a Social Media Superstar

October 8, 2012
Although there is no exact formula for social media stardom, it is important that contractors remember to balance the promotional side of their business with the personal side.


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Making a Case for Mobile Technology

Consultant Discusses Why Distributors Should Consider MEAP
October 1, 2012
What could help distributors raise the bar on customer service and satisfaction? Information about the inner workings of their companies as well as having a transparent, real-time view into their processes could help, but how does a distributor achieve these things?  


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Distributors Navigate Business Change

Contractors Discuss Their Distributor Relationships
October 1, 2012
HVAC contractors and distributors have a special business relationship. As with any relationship, external circumstances have changed some of the relationship dynamics. What is it that contractors are looking for from their distributors and how are the distributors responding?


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Virtual Sales Event Makes Company History

Jackson Systems Pushes Social Envelope, Promotes New Product
October 1, 2012
Online sales took a new turn for Jackson Systems LLC last month as the company conducted its first-ever virtual sales event on Facebook. How did it turn out and what has it done for the company?


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2013 ACCA Conference & IE3 Expo

Photos from the 2013 ACCA Conference & IE3 Expo in Orlando, Fla.

Podcasts

Cade Clark, assistant vice president of government affairs for the Air-Conditioning, Heating & Refrigeration Institute (AHRI), gives a brief overview of the new version of the Shaheen-Portman bill, what AHRI thinks of the energy-efficiency legislation, and how it might affect the HVACR industry if it becomes law.
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