Most businesses can provide really good customer service when the conditions are perfect. If a business can’t accomplish this, they best close up shop.
What a difference a year makes. Actually, things have not changed at all. When the Air-Conditioning, Heating & Refrigeration Institute (AHRI) met for their annual meeting last year it was just a few weeks after Donald Trump had won the presidential election. Combine that with a Republican-led House and Senate, and the attendees at the meeting were excited about the upcoming political climate.
It happened quickly. At least it felt that way as I went from being the youngest person on staff to being the old dude at the office. But, in retrospect, there were several stages.
At its recent 2017 Global Sales Conference, the company introduced its eco-Air™ Series of dry and adiabatic products. For a company that built its reputation on the wet side of the industry, it was a bit of a turn.
When Wayne Gretzky was asked in an interview why he was so good, the Hall of Famer stated that he skated to where the puck was “going” to be rather than where the puck was at the time. And much like Gretzky, you should not necessarily be looking at what your market is demanding this week or even next month. Skate to where the puck is going to be.
Today, in addition to helping Emerson champion modulation technologies, compressor electronics, and helping contractors sell the concept of comfort, Zellmer is receiving numerous honors, including the inaugural Legends of HVACR Award, which was presented to him at the 2017 Service World Expo.
It’s awards season here at The NEWS. We recently opened up our Best Contractor to Work For contest, which encourages employees to honor their companies based on their outstanding qualities. I encourage our readers to check it out.
Customers are yet another source where smart ideas can originate. That is exactly what happened with Heating, Air-conditioning, and Refrigeration Distributors International (HARDI). The distributor organization listened to its members who recommended the group expand into the Mexican market. So, they complied.
I have talked with many in the industry who believe once kids reach high school, society has placed them on a path, and it is very difficult to introduce trade schools into their plans at that point. These people say you need to reach these kids in middle school to plant the HVAC seed.
Marijuana grow facilities are providing a new market for contractors and manufacturers as 29 states currently have laws legalizing marijuana for medicinal purposes with an additional eight permitting recreational use of cannabis, including Washington, District of Columbia.