Richard Dean is the president of Environmental Systems Associates, Inc., Columbia Md., and is a past chair of the ACCA board of directors. He also chaired the QI Verification Protocols Development Committee.
Many consumers think HVAC contractors are more intent on making a buck than they are on properly servicing or installing HVAC systems. Is it possible to change that perception? My recommendation is for contractors to have internal quality control systems. This is one way you can set yourself apart from the competition.
The manufacturers creating new HVAC technologies are teaching others all about it.
Podcasts
Will Winchester, service manager, Poudre Valley Air, Fort Collins, Colo., joins the NEWSMakers podcast to discuss the latest court ruling about regional furnace standards. We discuss that, the process as a whole, how customers have responded, and much more.
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