Richard Dean is the president of Environmental Systems Associates, Inc., Columbia Md., and is a past chair of the ACCA board of directors. He also chaired the QI Verification Protocols Development Committee.
Many consumers think HVAC contractors are more intent on making a buck than they are on properly servicing or installing HVAC systems. Is it possible to change that perception? My recommendation is for contractors to have internal quality control systems. This is one way you can set yourself apart from the competition.