John Zink is the Director of education and programs for the Educational Foundation of the Plumbing-Heating-Cooling Contractors-National Association (PHCC). The PHCC Educational Foundation provides business management training for p-h-c contractors and their employees. Zink can be reached at zink@naphcc.org or 800-533-7694. You can read more business tips online at www.foundation.phccweb.org.
The perception of arbitration being a cheaper, faster, and more “fair” way to resolve a dispute seems to have taken a foothold in the minds of the average person, but do these perceptions hold true?
The manufacturers creating new HVAC technologies are teaching others all about it.
Podcasts
Kara Saul Rinaldi, executive director with the National Home Performance Council (NHPC) introduces the NHPC and discusses a recently released white paper focused on properly developing the home-performance industry.
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