Service Market

Staying in Touch With Suppliers

By John R. Hall
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It’s hot and getting hotter. The last thing contractors need during heated times is lack of communication with their suppliers, or even worse, a lack of repair or replacement parts. That’s why it is vital for contractors and suppliers to remain in touch, even if it means a 24/7 relationship.


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Learning From Sting Operation

By Butch Welsch
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The NBC “Today” show recently showed a “sting” operation on air conditioning contractors. Since the program was aired, HVAC chat rooms have been filled with conversations. What’s the buzz about?


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‘Today’ Show Investigation Questions Contractor Integrity

By Herb Woerpel
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Are HVAC contractors trustworthy? A recent undercover investigation conducted by NBC News’ “Today” show suggests that residential HVACR technicians are after one thing: a homeowner’s money. But some industry individuals who helped participate in the investigation are skeptical about the results.


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Contractor Excels in the Family Trade

By Herb Woerpel
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While the acclaim of an accounting degree sounded great in his early 20s, Kenneth Buggay’s desire to get his hands dirty led him away from the office and into the service truck as an HVAC contractor.


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Dealer Design Winners Highlight Best of Industry

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A collection of honorees have been named in The NEWS’ 2012 ninth annual Dealer Design Awards program. Each gold, silver, and bronze winning product is featured in the pages of this issue and will be added to the pages of HVACR history as Dealer Design winners.


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Can a Closed Competitor Be a Boon for Your Business?

By John R. Hall
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Small businesses come and go, that’s a given. All sectors of the business community, including the HVAC contracting trade, are affected. That creates a lot of turmoil — or opportunity — for small business owners who see a chance to grab a bigger share of the market as competitors fold their tents.


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What Does the Industry Need From a Technician?

By Herb Woerpel
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The U.S. Bureau of Labor Statistics predicts that 86,600 HVAC technician jobs will become available through 2018. The industry is projected to grow at a rate of 34 percent over the next 10 years. But, the question remains, what are employers looking for and do the applicants have it?


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ACI National Conference Promotes Whole-Home Performance

By Herb Woerpel
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HVAC contractors and manufacturers recently gathered with builders, remodelers, public utility representatives, government officials, and more to discuss home performance at Affordable Comfort Inc.’s (ACI) National Home Performance Conference.


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Clockwork Home Services Secures Advertising ‘Help’

By Herb Woerpel
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Clockwork Home Services, a Sarasota, Fla.-based franchising company, recently secured an advertising campaign through the AMC television network’s reality series, “The Pitch.” According to AMC, this series offers viewers a glimpse inside America’s top ad agencies as two agencies compete to win a new client’s contract.


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Going from Push to Pull: A Strategy for Employee Motivation

By Jamie Gerdsen
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“Been in the business 32 years. Push. Push. Push. It’s always been that way,” he said. “I don’t push,” I told him. “My people pull, and my business is thriving.”


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NEWSMakers: Rajan Rajendran

Rajan Rajendran, newly appointed director of the Emerson Innovation Center, talks about the new $35 million facility and how it will function on the University of Dayton campus. Posted on Aug. 29.

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