Additional $90 Million Cash Investment Builds on Successful Partnership
July 14, 2014
Watsco Inc. announced that it has acquired an additional 10 percent ownership interest in Carrier Enterprise LLC, a joint venture with Carrier Corp. The transaction raises Watsco’s ownership stake to 80 percent. The additional $90 million investment in the business was paid in cash.
Whether drawn from experience, knowledge, or the news, brands often leave impressions that are difficult to overcome. Some are positive, others negative, but either way there is something there with the ability to evoke a customer response.
Each program address a specific sector of HVAC distribution in an attempt to define challenges, discover solutions to these challenges, and explore practical applications of the solutions in order to improve distribution business performance.
Most distributors would agree that part and product information is a necessity for their counter employees; but distributors are also finding that contractors need consultants who can not only sell parts, but who can also provide a bevy of relevant information.
Family owned and fairly large — these are two phrases that don’t always mesh in the HVAC distribution industry, but they aptly describe M&A Supply Co. Inc. Headquartered in Brentwood, Tenn., the distributor employs 160 people across 20 locations in eight different states.
Many consider good customer service to be a key success principle for HVACR distributors. Customer service, however, isn’t found only in a kind attitude and a free coffee. Often it can be found in innovative solutions for daily undertakings.
Moving product from manufacturer to contractor simplifies the definition of wholesale distribution. What it doesn’t account for are the multiple processes that distributors employ to effectively accomplish product movement and customer satisfaction; all while endeavoring to make a profit.