Are customers’ expectations higher today than they were 10 years ago? What about five years ago? What about two years ago? I’m sure you would agree that customers’ expectations have risen exponentially over the past years with the growth of information gathering, smartphones, and savvy consumers.
Comfort Institute now offers members complimentary membership in the Service Roundtable
October 14, 2016
Comfort Institute and Service Roundtable announced a strategic partnership between the two organizations to provide HVAC contractors with a one-stop-shop for all business support needs including training, marketing support, industry-related discounts, and professional networking.
Your sales team can quickly lose its creativity if you turn them into little robots who only track the numbers these CRM programs are looking for. If your real goal is to increase sales, there are better ways to manage your sales team.
Lessons from UCSF Medical Center’s successful program
August 30, 2016
An effective water management program is necessary to prevent Legionella in building water systems. In the 60-minute webcast, “Lessons to Learn from UCSF Medical Center on Executing a Water Management Program,” Matt Freije of HC Info will interview officials from UCSF Medical Center about its program.
In case contractors thought differently, potential customers do visit their About Us pages. In fact, it’s usually one of the 10 most visited pages on a contracting website. The About Us page is the best place to talk about years of experience, certifications, awards, and things like company values.
Provides real-time access to essential parts and supplies and training tools
August 16, 2016
Lennox Industries has announced the launch of LennoxPROs.com, to help HVAC industry professionals drive sales, access product information, troubleshoot systems remotely, and train at anytime, anywhere, on any device.
There are numerous steps savvy contractors can take to ensure their service departments are running efficiently, while, at the same time, keeping employees and customers content with the work being conducted.
HVACR distributors work long and hard to ensure their warehouses are efficient and mistake-free. While achieving this goal has traditionally been an arduous process, new technologies are helping distribution centers become more intelligent in ways many never dreamed possible.
Nationwide, this summer has been one of the hottest in recorded history. Per the National Oceanic and Atmospheric Administration (NOAA), the June temperature for the contiguous U.S. was 71.8°F, or 3.3° above the 20th century average. The busy summer season has seen its fair share of ups and downs so far, but overall, HVACR distribution is in a good place.
It takes a village to keep data safe, with manufacturers, contractors, and consumers all playing a role. But there is no question that manufacturers will continue to take the lead in cybersecurity, designing products that help keep customers safe and secure.