Bob and Tim were at a retail store and were preparing to do a routine service call on a 5-ton heat pump. It was a fall day with a temperature of about 50°F when they turned the heat pump on. After doing a visual inspection at the air handler, they moved to the roof to give the outdoor unit a visual inspection.
Bob and Tim were called to a heat pump problem where the homeowner said the unit was icing up in her basement. When they arrived, the housewife met them at the door and took them down to the basement and said, “This is not normal. I have never seen ice down here on these lines before.”
Manufacturers introduce a variety of residential heating equipment in time for fall
September 14, 2015
Every year, The NEWS introduces the latest heating equipment that is available for the upcoming winter season. The intent is to help contractors prepare for this busy period by doing the research that will help them to distinguish between brands.
While it remains to be seen how the new minimum-efficiency standards will impact the industry as a whole, most distributors are breathing a sigh of relief that their decision to stock more 13-SEER equipment is paying off, leaving them time to start thinking about what to do with the next round of minimum-efficiency standards, which the DOE is considering right now for residential furnaces.
Your role in this troubleshooting situation is a follow-up to visits by other technicians who responded to this customer’s complaint about the cost of operating their heat pump in the winter. Opinions offered so far range from a possibly failing reversing valve to improper use by the customer.